Terms & Conditions

1. Agreement to Terms

By accessing and using this website or engaging our services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by these Terms & Conditions, you are not authorized to use or access our website or services.

2. Definitions

• Company: Hive Disability Services
• Services: NDIS support services provided by the Company
• Website: www.hivedisability.com.au
• User/You: Any individual who accesses our website or uses our services
• Participant: NDIS participant receiving our services
• Plan: NDIS plan or service agreement

3. Website Use

3.1 Acceptable Use

You may use our website for lawful purposes only. You agree not to use the website:

• In any way that violates any applicable federal, state, local, or international law
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false or misleading information
• To upload or transmit viruses or any other type of malicious code
• To collect or track personal information of others
• To spam, phish, pharm, pretext, spider, crawl, or scrape
• For any obscene or immoral purpose

3.2 Account Responsibility

If you create an account on our website, you are responsible for maintaining the security of your account and password. You agree to accept responsibility for all activities that occur under your account.

4. NDIS Services

4.1 Service Provision

Our NDIS services are provided in accordance with:

• The NDIS Act 2013 and related regulations
• NDIS Practice Standards and Quality Indicators
• Your individual NDIS plan and service agreement
• Relevant Australian laws and regulations

4.2 Participant Responsibilities

As a participant in our services, you agree to:

• Provide accurate and complete information about your needs and circumstances
• Treat our staff and other participants with respect and dignity
• Follow agreed-upon service plans and safety protocols
• Notify us promptly of any changes to your NDIS plan or circumstances
• Pay for services as agreed in your service agreement
• Comply with reasonable requests and instructions from our staff

4.3 Service Limitations

Our services are subject to:

• NDIS plan funding availability and approval
• Staff availability and scheduling constraints
• Safety and risk assessment requirements
• Regulatory compliance obligations
• Our service policies and procedures

4.4 Service Cancellation

We reserve the right to suspend or terminate services if there is a breach of this agreement, safety concerns, or circumstances that prevent the safe delivery of services. We will provide reasonable notice except in cases of immediate safety risk.

5. Intellectual Property Rights

The website and its original content, features, and functionality are and will remain the exclusive property of Hive Disability Services and its licensors. The website is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

6. User Content

Our website may allow you to submit content such as comments, feedback, or inquiries. You retain ownership of any intellectual property rights in such content. By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display such content for the purpose of providing our services.

7. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our website and services, to understand our practices regarding the collection and use of your information.

8. Prohibited Uses

You may not use our website or services:

• For any unlawful purpose or to solicit others to perform unlawful acts
• To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false or misleading information
• To upload or transmit viruses or any other type of malicious code
• To collect or track the personal information of others
• To spam, phish, pharm, pretext, spider, crawl, or scrape
• For any obscene or immoral purpose
• To interfere with or circumvent the security features of our website or services

9. Disclaimers

The information on this website is provided on an “as is” basis. To the fullest extent permitted by law, Hive Disability Services excludes all representations, warranties, and conditions relating to our website and the use of this website.

We do not warrant that:

• The website will be constantly available or available at all
• The information on this website is complete, true, accurate, or non-misleading
• The website will be free from errors, viruses, or other harmful components

10. Limitation of Liability

In no event shall Hive Disability Services, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the website or services.

To the maximum extent permitted by Australian law, our total liability to you for all damages, losses, and causes of action (whether in contract, tort, or otherwise) will not exceed the amount paid by you, if any, for accessing this website or using our services.

11. Indemnification

You agree to defend, indemnify, and hold harmless Hive Disability Services and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees).

12. Termination

We may terminate or suspend your account and bar access to the website immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

Upon termination, your right to use the website will cease immediately. If you wish to terminate your account, you may simply discontinue using the website.

13. Governing Law

These Terms shall be interpreted and governed by the laws of Australia, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

14. Dispute Resolution

Any disputes arising out of or relating to these Terms or the use of our website and services shall be resolved through binding arbitration in accordance with the Australian Commercial Arbitration Rules. The arbitration will be conducted in [City, State] and the arbitrator's decision will be final and binding.

15. Severability

If any provision of these Terms is deemed invalid, unlawful, void, or unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

16. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our website after any revisions become effective, you agree to be bound by the revised terms.

17. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

18. Acknowledgment

By using our website or services, you acknowledge that you have read these Terms & Conditions and agree to be bound by them.